Cookie Policy

Thank you for visiting the ByteHouse website (" Website ").

This Cookie Policy explains how BytePlus Pte Ltd. (“ BytePlus ”, " we ", " us ") use cookies and similar technologies to recognise you when you are using or accessing this Website or other platforms and services provided by BytePlus(hereinafter " Platform " and " Services ", respectively). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Website owners can use cookies for a variety of reasons that can include enabling their websites to work (or work more efficiently), providing personalised content and advertising, and creating website analytics.

For the purposes of this Cookie Policy, we use the terms " Cookie " and " Cookies " not only to describe cookies but also other similar technologies used to collect or store information on your device. Examples of other such technologies might include web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Website.

Cookies that we set are called "first party" Cookies. Only we can access first party Cookies. Cookies that are set by others are called "third party" Cookies. Third party Cookies enable third party features or functionality to be provided on or through the Website and/or Platform (e.g. like interactive content, advertising and social sharing). The parties that set these third party Cookies can recognise your device both when you visit the Website or Platform and also when you visit other websites that have partnered with them.

Why do we use Cookies?

We use first party and third party Cookies for several reasons. Some are required for technical reasons that are strictly necessary to ensure the operation of our Website and Platform, and we refer to these as "essential" Cookies. Other Cookies also enable us to provide additional functionality, or enhance your experience on our Website and Platform. This is described in more detail below.

What Cookies do we use ?

The specific types of Cookies we may use on our Website and Platform and the purposes they perform are described below.

Essential Cookies: These Cookies are strictly necessary to ensure the safe and proper functioning of our Website and Platform. For example for authentication and security purposes. You may disable these by changing your browser settings, but this may affect how the Website or Platform functions.

CookieCookie nameServed by
Login and Account cookieslogin_scene, digestFirst Party
Error log cookiesvcloudWebIdFirst Party
Authentication and session cookiessessionid, sessionid_ss, sid_tt, sid_guard, uid_tt, uid_tt_ss, connect.sidFirst Party
Site localization cookiesstore-idc, store-country-codeSameSite, langFirst Party
Security cookiess_v_web_idFirst Party
Live chat cookiesintercom-id-[app-id], intercom-session-[app_id]First Party - Intercom

Performance and Analytics Cookies: These cookies collect information that is used either in aggregate form to help us understand how our Website and Platform are being used and enable us to enhance the performance and improve our services.

CookieCookie nameServed by
Analytics and user experience optimisationMONITOR_WEB_ID, SLARDAR_WEB_ID, tea_cache_tokensFirst party
Analytics and user experience optimisationgid, _ga, _gcl_au, 1P_JAR, DV, _gat_gtag_UA_164739458_1, s_plt, _gac_gb, _gac_UA-62256447-1, _gcl_awThird Party - Google
Analytics and user experience optimisationlang, UserMatchHistory, bcookie, AnalyticsSyncHistory, JSESSIONID, li_sugr, lidc, s_ips, lms_ads, SID, sdsc, at_check, _guid, VID, liap, aam_uuid, lms_analyticsThird Party - LinkedIn
Analytics and user experience optimisationvisitor_id949852-hash, lpv949852, pi_opt_in949852Third Party - Salesforce
Analytics, user experience optimisation and advertising_clck, _clsk, CLID, ANONCHK, MR, MUID, SMThird Party - Microsoft Clarity
AdvertisingDSID, IDEThird Party - Google

How can you control Cookies?

You have the right to decide whether to accept or reject non-essential Cookies. You can exercise your Cookie preferences through our Cookie Settings which can be found at the bottom of the Website.

You can also set or amend your web browser controls to accept or refuse Cookies. If you choose to reject Cookies, you may still use our Website and Platform though your access to some functionality and areas of our Website and Platform may be restricted. As the means by which you can refuse Cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

How often will we update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the Cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of Cookies and related technologies. The date at the top of this Cookie Policy indicates when it was last updated.

Where can you get further information?

If you have any questions about our use of Cookies or other technologies, please email us at [email protected]